Terms & Conditions

1. Treatment Bookings & Cancellations

A non-refundable deposit may be required to secure your appointment.

If you need to cancel or reschedule:

• Please notify us at least 48 hours in advance.
• Cancellations made less than 24 hours before the appointment or no-shows will incur a 30% fee of the total treatment cost.
• The deposit is non-refundable but may be transferred once to a new date if rescheduling is done on time.

2. Health & Safety

Clients are required to disclose any medical conditions, allergies, or medications that may affect the outcome or safety of the procedure. We reserve the right to refuse service if any contraindications are present.

3. Results & Touch-Ups

Permanent makeup results may vary depending on skin type, lifestyle, and aftercare. Touch-ups are not included unless specified and must be booked within the recommended timeframe to ensure optimal results.

4. Refund Policy

Due to the nature of the service, all payments are final. We do not offer refunds on completed treatments. Please ensure you understand the procedure and expected results before proceeding.

5. Late Arrivals

• Please arrive on time. We allow up to 15 minutes of delay.
• If you are more than 15 minutes late, we will need to reschedule your appointment to respect the next client’s time.

6. Academy Courses & Course Deposits

• A € 300 deposit is required to secure your spot in a course or masterclass. The deposit is part of the course price and is deducted from the total.
• The remaining balance is due before the start of the training, unless you paid the full course price at booking or we agreed otherwise.
• Course deposits are non-refundable. If you cannot attend, your deposit may be transferred once to another available course date, provided you notify us at least 14 days before the course date.
• If we have to cancel or move a course, your deposit or payment transfers to the new date — or, if the new date does not suit you, it is refunded in full.

7. Digital Products — PMU Master Guide

• Digital products (such as the PMU Master Guide in PDF or editable Canva format) are delivered immediately after payment by email and on the confirmation page.
• By purchasing a digital product, you expressly consent to immediate delivery and acknowledge that you waive the 14-day right of withdrawal for digital content once delivery has begun, in accordance with EU consumer law. All digital product sales are therefore final.
• Your purchase grants a personal, non-transferable licence for your own professional practice — including customizing the Canva version into your own training manual. You may not share, resell, or redistribute the guide, your download link, or the Canva template access.

8. Payments & Instalments

• Payments are processed securely by Stripe. We accept card, iDEAL and — where available — Klarna.
• If you choose to pay in instalments with Klarna, your payment plan is an agreement between you and Klarnaunder Klarna's own terms; Klarna presents the exact plan before you confirm. Paying in instalments does not change the price, and the booking and cancellation conditions above apply unchanged.